Privacy Policy

Last updated: 15.06.23

This Privacy Policy outlines how Allurisa ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.allurisa.com (the "Site") or interact with us otherwise (collectively, the "Services"). For the purposes of this Privacy Policy, "you" refers to any user of the Services, whether you're a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree to this Privacy Policy, please refrain from using or accessing our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources, as detailed below. The information we collect and how we use it depends on how you interact with us.

We may also use the information we collect to communicate with you, deliver the Services, comply with legal obligations, enforce applicable terms of service, and protect our rights and those of our users and others.

Types of Information We Collect

Information You Provide Directly

We collect information you provide directly to us through our Services, such as:

• Contact details including your name, address, phone number, and email.
• Order information including billing and shipping addresses, payment confirmation, and contact details.
• Account information including your username, password, and security questions.
• Shopping information such as the items you view, add to your cart, or wishlist.
• Customer support information such as details you include in communications with us, including through support tickets or contact forms.

Certain features of the Services may require you to provide us with specific information. You may choose not to provide this information, but this could limit your ability to access or use some features.

Information Collected Automatically

We also collect certain information automatically when you use the Services ("Usage Data"). This may include:

• Device and browser information such as your IP address, browser type, operating system, and device details.
• Usage data such as pages visited, session durations, interactions with features like forms or checkouts, and other site activities.
• Cookies and tracking technologies to improve your experience and analyze site usage. For more details about the specific Cookies we use, please refer to Shopify’s cookie policy at Shopify Legal – Cookies.

Information from Third Parties

We may obtain information about you from third parties, including service providers, payment processors, and partners like Shopify, who help us operate the Site and Services. These third parties may provide us with information such as payment details or interaction data from services linked to our Site.

We do not control the privacy practices of third parties, and we are not responsible for their policies.

How We Use Your Personal Information

To Provide Products and Services

We use your personal information to deliver the Services and fulfill our contract with you, including:

• Processing payments for orders.
• Order fulfillment, including shipping and facilitating returns or exchanges.
• Managing your account, including order tracking and notifications.
• Enabling reviews and feedback on products and services.

To Improve and Personalize Services

We use your information to enhance your experience, including:

• Personalizing content and recommendations based on your preferences.
• Providing relevant marketing and promotional communications tailored to your interests.

To Protect Our Services and Prevent Fraud

We use your information to detect, investigate, and prevent fraudulent, unauthorized, or illegal activities that could harm our users or disrupt the Services.

To Communicate with You

We may use your information to respond to inquiries, provide customer support, and improve our Services.

Cookies and Tracking Technologies

We use Cookies and similar technologies like web beacons and pixels to collect information and improve your experience. Most web browsers automatically accept Cookies, but you can modify your browser settings to remove or reject Cookies if you prefer. Please note that disabling Cookies may limit certain features of the Services.

How We Disclose Your Information

We may disclose your personal information to third parties under certain circumstances, such as:

• Service providers who assist us with operations like payment processing, customer support, and shipping.
• Business partners including Shopify, to help deliver and promote our Services.
• When required by law or to protect our rights, such as responding to legal obligations or protecting the security of our Services.

We are not responsible for third-party practices, and any information shared with third parties will be governed by their privacy policies.

Children’s Information

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe we have collected personal information from a child, please contact us to have it deleted.

Security and Retention of Your Information

We implement appropriate security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee the complete security of your information. We recommend safeguarding your account credentials and notifying us immediately if you suspect any unauthorized access.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@allurisa.com.